Ordering Information

 

CUSTOMER:
We sell to the trade only. Established businesses must provide a resale tax identification number when ordering.

GENERAL:
• Please specify the price list date when placing an order.
• Please refer to the catalog page number and item number, which correspond to the variety and size you are ordering.
• Prices are subject to change without notice. Please confirm the price indicated on your sales confirmation.

• Orders can also be placed by email, fax or phone.
  email: sales@autofol.com
  fax: 1-216-881-3624
  ph: 1-800-659-6151

• Always feel free to call if you need our assistance. Office hours are Monday through Friday 8:30 AM to 6:00 PM EST. 
• Seasonal Hours - 8:30 AM to 6:30 PM EST.

MININUM ORDERS: 
Opening Order is $250.00 after discount. Reorders - $100.00. Orders ship per location and under the minimum will be charged a $20.00 service fee.


MEASUREMENTS & SHAPING: All items are measured by overall height and width, from tip to tip, unshaped and flat. Measurements may slightly vary within a few inches depending on your shaping technique.

BACKORDERS:
Backorders will be shipped immediately upon availability. Customers will be notified of item before shipping. Written notification may be required for any cancellations made by the customer. Customer will be notified and offered substitutions on any discontinued or sold out items.

ORDER CANCELLATIONS:
Orders will not be cancelled unless we receive prior notice in writing before shipping.

CROSS-SHIPPING - Exchanges/Replacements:
Exchanges and Replacement items will be charged before shipping. An exact replacement item or an item of similar value may be shipped “PREPAID” only if the returned item is shipped first by the customer, then received and inspected at our facility.